Last week I was on nytimes.com when a window popped up telling me that my computer was infected, that windows was infected and I was prompted to call a windows expert. It looked just like a Microsoft page – I have been on the internet since 1999 so I usually do not fall for these warnings. I called the number and they answered “Windows Security”.
He sounded official – I let him access my computer via Joinme and he began to check the logs and said that the anti-virus software was not enabled.
When he started telling me I would need to purchase protection and there would need to be a lot of work done – I disconnected from them and called Yigal from 2secure. He swooped in, saw the issue and immediately confirmed my suspicion that they windows security people were a scam and had nothing at all to do with Microsoft Windows.
Within five minutes my computer was mine once again and a lesson, once again, was learned.
Here is a screenshot that my friend had sent me:
The entire screen was covered, so you could not see the desktop or other applications, only to scroll the message. Watch the interview with Freddy:
Or It might look like an error message from your operating system or antivirus software, and it might use logos from trusted companies or websites.
When you engage with the scammers, they can offer fake solutions for your “problems” and ask for payment in the form of a one-time fee or subscription to a purported support service.
After installing “patches” and “updates” or some sort a “software” that will resolve this error they will make sure that their software is running and can access your pc first, their goal was achieved-you have got a malware.
Handling this issue:
1. Don’t pay
2. Don’t click on any links
3. Hang up the phone
4. Close all open windows
5. If you cannot close all windows, it’s better to shutdown the computer
Thanks for reading,
Yigal Behar / 2Secure Corp
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